Privacy Policy

CMEX GROUP LIMITED
Email: info@cmexgroup.co.uk
Company Number: 16289442

Effective date: [Insert Date]

1. Who we are

CMEX GROUP LIMITED trading as CMEX Smart & Eco Cleaning Services is responsible for how your personal data is collected and used for our booking, cleaning, payment, communication, and record-keeping activities.

2. The personal data we collect

We may collect and use the following information:

• Full name
• Phone number
• Email address
• Property address and postcode
• Booking details and service preferences
• Payment status and booking reference
• Communication records and support messages

3. Why we use your personal data

We use personal data to:

• Process and manage bookings
• Confirm appointments and communicate with customers
• Record deposit and payment status
• Provide services and customer support
• Generate receipts, invoices, and business records
• Prevent misuse, fraud, and payment disputes

4. Lawful basis

We generally use personal data because it is necessary for us to take steps at your request before entering into a contract and to perform our contract with you. We may also use data where necessary for legitimate business interests such as administration, record-keeping, and handling complaints, provided those interests are not overridden by your rights.

5. Who we may share data with

We may share relevant personal data with service providers who help us operate our business, such as:

• Payment providers, including Stripe
• Hosting and website infrastructure providers, including Netlify
• Operational tools used for booking and record storage, including Google Sheets / Google Apps Script
• Email automation providers, if and when introduced, such as Resend

We only share information where needed for legitimate business operation, service delivery, legal compliance, or payment processing.

6. How long we keep data

We keep booking, payment, and related customer records for as long as reasonably necessary for operational, legal, tax, accounting, and dispute-handling purposes.

7. Your rights

Depending on the circumstances, you may have rights relating to your personal data, including the right to be informed, access your data, ask for correction, request deletion, object in certain situations, or complain to the Information Commissioner’s Office (ICO).

8. How we protect data

We take reasonable steps to limit access to personal data and use service providers and systems intended to support secure processing and storage.

9. Cookies and website use

Our website and service providers may use technical tools needed to run booking, payment, security, and site functionality. If we later introduce separate analytics or marketing cookies, we may update this policy accordingly.

10. Contact us

If you have questions about this Privacy Policy or how we use your personal data, contact:
Email: info@cmexgroup.co.uk

11. Complaints

If you are unhappy with how your personal data has been handled, you can also complain to the Information Commissioner’s Office (ICO).