Terms and Conditions

CMEX GROUP LIMITED
Email: info@cmexgroup.co.uk
Company Number: 16289442

Effective date: [Insert Date]

1. About these Terms

These Terms and Conditions apply to services provided by CMEX GROUP LIMITED trading as CMEX Smart & Eco Cleaning Services (“CMEX”, “we”, “us”, “our”). By requesting a booking, paying a deposit, or accepting our services, you agree to these Terms.

2. Services

We provide cleaning services including residential cleaning, deep cleaning, end of tenancy cleaning, commercial cleaning, targeted cleaning, and agreed add-ons.

All services are provided subject to availability, access, property condition, and the accuracy of the information supplied to us at the time of booking.

3. Quotes and Pricing

• Any quote or estimate is based on the information provided by the customer.
• If the condition, size, access, or scope of the property differs materially from what was described, we may revise the price before or during service.
• Additional work outside the original scope may be charged separately.

4. Booking and Deposit

• A booking is not secured until the required deposit has been paid.
• Unless otherwise stated, a 30% deposit is required to secure a booking.
• Once the deposit is received, your payment status is recorded as DEPOSIT PAID.

5. Balance Payment

• The remaining balance must be paid before service begins on the day of attendance, unless otherwise agreed by CMEX in writing.
• For some jobs, CMEX may require payment of the remaining balance before final completion, release, handover, or key return.
• Once the remaining balance is received in full, your payment status is recorded as FULLY PAID.

6. Cancellation and Rescheduling

• If you need to cancel or reschedule, please contact us as soon as possible.
• Deposits may be retained in full or in part where cancellation is made at short notice, where access is not available, or where CMEX has already allocated staff, travel, or resources to the booking.
• Where we agree to reschedule, your deposit may be transferred to the rescheduled booking.
• Your statutory cancellation rights, where they apply, are not excluded by these Terms.

7. Access and Customer Responsibilities

• You must provide safe, legal, and timely access to the property.
• You must ensure utilities required for the service are available where needed.
• You should disclose any conditions that could affect the work, including hazards, fragile items, or special instructions.

8. Delays, Non-Attendance, and Failed Access

• If CMEX cannot access the property at the agreed time, a charge may apply.
• If payment terms are not met, CMEX may delay, suspend, or refuse to commence or complete the service.

9. Quality of Service and Complaints

• We aim to provide our services with reasonable care and skill.
• If you are dissatisfied, please notify us promptly with clear details and, where appropriate, supporting photographs.
• CMEX must be given a reasonable opportunity to review and, where appropriate, address any complaint.

10. Liability

• Nothing in these Terms limits or excludes liability where it cannot lawfully be excluded.
• CMEX is not responsible for loss arising from inaccurate booking information, denied access, unsafe conditions, or pre-existing damage not caused by CMEX.
• Customers should report valuable, delicate, or high-risk items in advance.

11. Payments and Records

• Payments may be processed through third-party providers such as Stripe.
• CMEX may keep booking, payment, and service records for operational, legal, and accounting purposes.

12. Privacy

Our use of personal data is explained in our Privacy Policy.

13. Consumer Rights

Nothing in these Terms removes or reduces any mandatory rights you have under applicable consumer law.

14. Contact

For booking, payment, or service queries, contact:
Email: info@cmexgroup.co.uk