Terms & Conditions

Company: CMEX Group Ltd (“we”, “us”, “our”).

Services: Domestic & commercial cleaning as described on our website.

Bookings & Cancellations

• Minimum booking durations apply as shown at checkout.
• Reschedule or cancel with at least 24 hours’ notice. Less than 24 hours may incur a fee up to the value of the first hour or paid deposit.

Pricing & Payment

• Prices shown are estimates; final price may vary based on property condition and access.
• Commercial work may include a pricing uplift.
• Deposits are non-refundable once the booking is confirmed, except where we fail to deliver the service.

Access & Safety

• You must provide safe access to the premises and disclose any hazards.
• We reserve the right to refuse work that is unsafe or beyond our scope.

Satisfaction & Claims

• Report any issues within 24 hours; we’ll arrange a reasonable re-clean where warranted.
• We are insured; liability is limited to the cost of the affected service.

Data Protection

We process personal data as described in our Privacy Policy.

Last updated: 26 Aug 2025

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